FREQUENTLY ASKED QUESTIONS

WHERE DO YOU SHIP TO?

At this time, delivery is only available in Canada. If you are abroad and would like to order our products, send us an email and we will try to find a shipping rate to suit you.

HOW MUCH DOES SHIPPING COST?

  • Shipping is free for all orders of $ 75 and over and $ 15 for orders under $ 75.
  • For all express orders, please contact us to find you the best rate according to the desired delivery time.

WHAT ARE YOUR RETURN AND REFUND POLICIES?

Due to the nature of the products and for hygienic reasons, we do not accept any exchange, return or refund on products, unless it is a damaged or defective product.

Please be sure to carefully read the description, ingredient list, directions for use and warnings of each product before purchasing to avoid any inconvenience associated with the purchase and use of the product. .

If you are not satisfied with a product, send us an email explaining the reasons you are dissatisfied and we will do our best to help you. Please note that you have a maximum of 7 days from the delivery date to send us your request.

WHAT TO DO IN THE EVENT OF A DEFECTIVE OR DAMAGED PRODUCT?


In the case of a defective or damaged product, please contact us immediately with supporting photos so that we can make the necessary follow-ups. Please note that you have a maximum of 7 days from the date of delivery to send us a return request for the defective or damaged product.

WHAT ARE THE PRECAUTIONS TO BE TAKEN BEFORE USING THE PRODUCTS?


Very good question! Even if they are natural products, always read the product description, ingredient list, directions for use and warnings and do a skin test before using the products.

HOW TO DO A SKIN TEST?


To perform a skin test, apply the product in the crease of the elbow and wait 24 hours. In the event of a reaction, stop using the product in question and consult a doctor or dermatologist immediately.

WHAT TO DO IN THE EVENT OF AN ALLERGIC REACTION
?

Stop using the affected product immediately and consult a doctor or dermatologist immediately.

ARE YOUR PRODUCTS VEGAN?


All the products are vegan with the exception of products made from beeswax and honey.

WHAT IS A SHAMPOO BAR?


A shampoo bar is simply a shampoo in solid form just like a bar of soap. Contact with water is therefore necessary to activate the solid shampoo.

If you have never used shampoo bars before, be aware that an adjustment period may be necessary. Give yourself at least a month of use (depending on how often you wash your hair) before you get a final opinion on this product. This is about how long it will take for your scalp to get used to this new formulation. To try it is to adopt it!

WHY USE A SHAMPOO BAR?


In three words (maybe a little more for the details), here are some good reasons to switch to solid shampoo.

Ecological. Economic. Practice. By being solid, the shampoo bar eliminates the use of plastic as a means of packaging and can be sold with little or no packaging. Its light weight makes it easy to transport (even when traveling, so no damage to your suitcase!).

WHAT IS THE SHELF LIFE OF YOUR PRODUCTS?


The shelf life varies from product to product. Knowing that each type of product is unique, you will find the shelf life of each product in their description sheet on our website.

CAN YOUR PRODUCTS BE USED BY WOMEN AND MEN?


Absolutely! Most of our products are gender neutral. Some products may be associated with a particular genre, but we maintain a certain neutrality in the classification and display of our products so that each person can make their own choices according to their needs.

HOW EFFECTIVE ARE THE PRODUCTS?

At RACINES ÉCO, we want to offer you natural products that are gentle on the skin. However, as each person is unique, each skin may react differently following the use of the products. Here, transparency is one of our great values ​​and for the sake of transparency, we ask you to read our general conditions of sale and use, our privacy statement and our following disclaimer:

  • The content of our website is provided for general information purposes and should not be taken as medical advice. Product information is not intended to diagnose, treat, cure or prevent any disease. Please always consult a doctor for your medical questions and any health concerns.
  • The reviews on product effectiveness shared by customers and staff should not be used as medical advice and in no way a substitute for medical care or treatment.
  • It is the buyer's responsibility to make sure to carefully read the description and ingredients of each product before purchase in order to avoid any inconvenience associated with the purchase and use of the product. Racines Éco is not held responsible in this case.
  • Even if these are natural products, you must always do a skin test. To perform a skin test, apply the product in the crease of the elbow and wait 24 hours. In the event of a reaction, stop using the product in question and consult a doctor or dermatologist.

HAVE FURTHER QUESTIONS OR WANT MORE INFORMATION?

Contact us by sending us a message here and our team will get back to you as soon as possible.

WOULD YOU LIKE TO COLLABORATE WITH US?


Yeah! What a good idea! Send us an email and we will be happy to read you and follow up on your request. Looking forward to working with you!